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COMMUNITY SERVICES | Working with Scarborough residents to build strong and healthy communities

Newcomers' Centre

About Us

The Newcomers’ Centre is a project funded by the Immigration Refugees and Citizenship Canada (IRCC) to deliver a complete package of programs and services for newcomers to respond to their settlement and integration needs through knowledge transfer, capacity-building & creating meaningful connections with the  goal of promoting newcomers as functional individuals, contributing to the economic, social, & cultural development of Canada.  We have been in operation since 2010 and served over 5,000 newcomers in their settlement and integration needs every year. The Newcomers’ Centre Team speaks 11 languages other than English (Arabic, Armenian, Tagalog, Tamil, Mandarin, Cantonese, Hindi, Urdu, Sinhala, Telugu, Malayalam).

ACSA had the pleasure of hosting the media announcement of Immigration Minister Ahmed Hussen on the removal of the condition that applied to some sponsored spouses or partners of Canadian citizens and permanent residents to live with their sponsor for two years in order to keep their permanent resident status.  This upholds the Government of Canada's commitment to family reunification and its support to gender equality.


We've just released a new video that captures the work we did in 2016.

Please see the links below for the Newcomer's Centre Flyers

Newcomers' Centre flyer - List of programs and services

Who Do We Serve?

The Newcomers’ Centre can only assist the following clients based on IRCC’s funding requirements:

  • Permanent Residents
  • Convention Refugees
  • Protected Persons
  • Live-in Caregivers   


Our Programs and Services

Needs Assessment & Referrals

Newcomers are provided with formal needs assessment & referrals by experienced Settlement Counselors, following a systems approach in assessing multiple & intersecting needs. Identification of client needs run across a broad spectrum of settlement & integration areas.  We connect newcomers to community resources  and local supports either internally to ACSA’s programs & services, through the Dorset Park Community Hub’s complementary services onsite services or externally, to other IRCC-funded agencies & local resources.   Part of the settlement process is engaging newcomers & their families in developing their own settlement plan, inclusive of identifying their goals, activities & resources to successfully navigate their settlement & integration pathways.  Clients are welcomed back to access further services as new emerging needs & trends arise. To book an appointment with a Settlement Counselor please call (416) 292-6912 ext. 3.


Newcomer Orientation

Newcomers access coherent and complementary information related to life in Canada.  Individual, family, & group orientation sessions are conducted at various locations such as public libraries, Dorset Park Community Hub, & other service providers’ locations.  Topics include (but not limited to) financial literacy, immigration updates/rules, upgrading skills in Canada, foreign credentials assessment, bridging programs, children and family related topics, etc.  To register to our Newcomer Orientation sessions, please call (416) 292-6912 ext. 3.

Syrian Newcomer Project

The Syrian Newcomer Project is a unique and exciting Project that will empower 500 Syrian Newcomers to rebuild their lives in Canada through skills trianing and acquiring certifications and licenses to practice selected occupations in Ontario. These skills trainings will be provided in parallel with other supports provided to Syrian Newcomers such as connecting them with employment supports, language programs, educational opportunities, professional networks and community connections. The Project will involve a mentorship component and will offer financial literacy support to promote socio-economic inclusion an dlong term financial security.

Syrian Newcomer Project - FREE Translation of Documents

Syrian Newcomer Project - FREE Translation of Documents (Arabic)

Syrian Newcomer Project - List of Trainings Supported

Press Release - Syrian Newcomer Project

Syrian Newcomer Project Launch

Syrian Newcomer Project Launch (ARABIC)



Capacity Building - Citizenship Education

Our Citizenship Preparation workshops include both in-person (class & tutorial) and online (webinar) formats.  We conduct (10) series composed of (5) workshops per series, citizenship test preparation workshops on an annual basis.  Clients are guided in learning the details of Discover Canada guide & to help them successfully pass the knowledge test of Citizenship test.  For questions to sign up for our Citizenship Test Preparation Workshop please call (416) 292-6912 ext. 321

ACSA Newcomers' Centre currently provides Webinar Recordings on Citizenship Preparation available for all eligible clients to access anywhere anytime that's suitable to them. Participants are provided with handouts & practice tests. If you're eligible you can also Join us online for a live experience in learning to prepare for the Citizenship Test and find out how to be successful in the exam!

Citizenship Test Preparation Workshop Flyer - Current Citizenship Test Prep Workshops


Capacity Building - Health and Wellness Program - PROJECT COMPLETED SUCCESSFULLY

Our Capacity Building- Health & Wellness program follows a curriculum developed by ACSA-Newcomers’ Centre called Project HEAL (Healthy Eating Active Living) was completed in March 2017.  We delivered 10 series of workshops with 6 sessions each series.  The Progran was most welcomed by the newcomer community in all cultures for its focus on mental and physical well-being of newcomers who typically experience stress, depression, & illnesses due to pre-migration & current life experiences.  Yoga and meditation exercises were built- in into every session.  Referrals to community health services were provided.  

For information on our Project HEAL workshops please see the flyer below

Project HEAL Flyer

Capacity Building – Peer Leader Training - PROJECT COMPLETED SUCCESSFULLY

The Newcomers’ Centre trained newcomer community leaders and professionals to become Peer Leaders of the Project HEAL.  After a 2-day intensive training on facilitation, nutrition, healthy practices, peer leaders were invited to get involved in our Project HEAL sessions as Co-Facilitators. Peer leaders are equipped with another language which is an advantage to reach out to other ethnic groups to deliver the program.   Many success stories have evolved from this project which was completed in April 2017!!


Seniors’ Café

We support the Seniors’ Café hosted at the Dorset Park Community Hub on a weekly basis (Fridays, 10am-12pm) to promote newcomer seniors’ general well-being, broaden social networks, promote good health, eliminate social isolation, & increase accessibility to public institutions, employers & cross-cultural recreational activities.  This group promotes diversity and interaction in a multi-cultural setting.  To register please call (416) 292-6912 ext. 3.

Download Seniors' Café flyer 

Summer Youth Program

The Summer Youth Program is a 4-week program that focuses on newcomer youth, 12-16 years old, promoting leadership, health and wellness practices and financial literacy.  Sports and physical activities are integrated in the daily program.  Educational and recreational field trips are hosted at the end of every program week.   Registration begins in June every year. 


Summer Youth Program for 2017 is coming soon! Stay tuned!!!

Meet the Newcomers' Centre Staff 




Locations and Hours

Dorset Park Community Hub

Main Newcomers' Centre Office
1911 Kennedy Rd. Unit 105, Scarborough, ON M1P 2L9   Tel: (416) 292-6912 EXT. 3
(9am-5pm) Weekdays

Itinerant Locations

Toronto Public Library-McGregor Park Branch (2219 Lawrence Avenue East), 2-4pm, Tuesdays

Toronto Public Library –Kennedy & Eglinton Branch (2380 Eglinton Ave E), 2-4pm, 1st & 3rd Wed. of the Month

Toronto Public Library-Cedarbrae Branch (545 Markham Rd.), 2-4pm, Thursdays

Stephen Leacock Community Centre (2500 Birchmount Rd.), 10am-12pm, 2nd Tuesday of the Month

Scarborough General Hospital (3030 Lawrence Ave. E,, Suite 108) 9am-2pm, 1st Monday of the Month

Contact Person

Jamillah Mananghaya-Poernama, RSW
Manager, Newcomers' Centre
1911 Kennedy Rd. Unit 205, Scarborough, ON M1P 2L9
Tel: (416) 292-6912 ext. 323
Fax: (416) 292-6913
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Community voices

“Having no other family in this country other than my children, the community hub became my second home.”
Fatima Abdille, Steeles-L'Amoreaux, June 2015

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United Way