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COMMUNITY SERVICES | Working with Scarborough residents to build strong and healthy communities

Street Outreach Services Worker

Job Type: 
Full Time
Application Deadline: 
Friday 19 July 2019

Job Title: Street Outreach Services Worker

Contract full time position (35 hours per week)

2 positions available

Contract Start date: ASAP

Reports to: Manager, Homeless and Outreach Services

DEADLINE TO APPLY: February 15, 2019




ACSA is a nonprofit, multi service agency at the heart of Agincourt addressing needs and empowering children, youth, newcomers, homeless, and otherwise underserved communities.  Our core programs include housing and outreach programs, food security programs, newcomer services, youth outreach and therapy programs, child and family programs, early years’ programs, computer access programs, and community engagement.


Summary of Position

A Street Outreach Worker does mobile outreach in order to reach individuals who are street homeless and assist these clients to move from the street into shelter.  The work requires one day per week-end per worker.


Primary Responsibilities

  • Conducts van-based outreach to make contact with homeless people staying in parks, bus shelters, squats and ravines, railway yards, living in their vehicles wherever homeless individuals are known to reside
  • Drive agency van and conduct outreach on foot at specific locations, as required
  • Provide timely response to Concerned Citizen Calls routed through City of Toronto
  • Assist clients in attaining and maintaining housing, including helping with housing searches, identification and resolution of barriers to housing, working with landlords, OW, ODSP, and other organizations to assist service users
  • Help homeless clients fill out and maintain Housing Connections and supportive housing applications, and work to resolve issues threatening housing as they arise
  • Provide supportive counselling, limited case management, information and referrals to homeless clients
  • Provide transportation in agency van for homeless clients to housing appointments, shelters, drop-ins, detox centres or other safe locations, and facilitate their access to same
  • Assist clients in accessing services that can help them to achieve greater self-sufficiency and resiliency, i.e.: identify document replacement programs, income support programs and housing search services
  • Provide clients with follow up support
  • Maintain effective liaison with The City of Toronto, Streets to Homes, and other sources for client referral
  • Attend Streets to Homes Frontline Worker meetings and other meetings organized for Streets to Homes Outreach team
  • Adhere to City of Toronto OSIS guidelines as per funder requirements. 
  • Record daily shift activities in the project log book
  • Engage with local businesses in the catchment area
  • Maintain up-to-date records of client interactions in accordance with agency and City requirements.
  • Maintain data records in Pirouette and/or additional data programs as required


Other Duties

  • Collaborate with and support the work of other Outreach staff members, Housing Follow-up workers and Drop-in program staff
  • Actively participate in ACSA drop-in programs as assigned or scheduled
  • Actively participate in regular supervision sessions, team meetings and peer support activities
  • Connect regularly with ACSA agency locations
  • Ensure that routine vehicle maintenance is done
  • Maintain accurate records and statistics
  • Identify and attend training sessions related to this position
  • Submit reports as required, including monthly reports and semi-annual reports to the City.
  • Other duties as assigned.


Education, Knowledge and Skills

  • Diploma/Degree in Social Services/Health and/or a minimum of two years related experience
  • Valid G-class driver’s license and a clear driver’s abstract
  • Ability to drive an outreach van in all seasons and weather conditions
  • Knowledge of issues of homelessness
  • Excellent interpersonal skills, sound counselling skills, and ability to form relationships with marginalized individuals
  • Sound judgment and good problem-solving skills
  • Knowledge of community resources for homelessness, health, mental health and substance abuse.



Working Conditions

The Street Outreach Services Worker works mainly from an agency van and also in an office setting at the agency’s main site.  The Worker will conduct outreach outside in all weather conditions, accessing parks, ravines, remote locations, industrial areas, storage facilities, restaurants and donut shops.  The work requires appropriate clothing and footwear for the current conditions and sites.


Please apply via email (cover letter & resume in one attachment) to:

(Please quote Street Outreach Service Worker in the subject line of email)


No phone calls please.


ACSA is an equal opportunity employer and welcomes applicants from all communities inclusive of race, culture, religion, gender, sexual orientation and with differing abilities.

We thank all applicants for their interest in the position. However, only shortlisted applicants will be contacted for an interview. 

If you are contacted by ACSA regarding a job opportunity and need accommodation throughout a hiring process, please contact Yelena Galochkina, HR Generalist at This address is for accommodation inquiries ONLY. General applications sent to it will not be considered.


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Fatima Abdille, Steeles-L'Amoreaux, June 2015

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