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COMMUNITY SERVICES | Working with Scarborough residents to build strong and healthy communities


Job Type: 
Full Time
Application Deadline: 
Monday 11 October 2021


Department:  Newcomer and Settlement Department

Contract /Full Time (35 hours per week)

Contract Start date: Immediate Hiring

Contract End date: March 31, 2022

Reports to: Senior Manager, Newcomers’ Centre

DEADLINE TO APPLY:  October 11, 2021



ACSA is a nonprofit, multi service agency addressing needs and empowering children, youth, newcomers, homeless, and otherwise underserved communities.  ACSA is looking for a Settlement Counselor who will provide newcomers with case management support with particular focus on short-term counselling, crisis intervention and referral to other community resources. 


Summary of Job Functions

  • Provide case management support for women and newcomers with particular focus on short-term counselling, crisis intervention and referral to other community resources helping them develop individual plans and strategies and engage in problem solving techniques
  • Plan and facilitate orientation workshops that relate to crisis intervention;
  • Assist in other wrap-around support for newcomers  
  • Provide support to newcomers experiencing gender- based violence and crisis situations
  • Coordinate capacity building initiatives for staff and service providers in collaboration with subject matter experts

Key Responsibilities

  • Provide case management services, counseling, referral, advocacy and orientation services to newcomers;
  • Support clients in crisis to address their urgent situation;
  • Provide interpretation services and assist with filling out forms;
  • Provide information and referral services for participating clients to other programs and services in the community and government offices;
  •    Plan, organize, implement and evaluate community-based settlement services and integration programs for new immigrants including adults, women, families, youth, LGBTQ+, and seniors to promote self-advocacy, resilience, sense of belonging, and full participation in Canadian Society;
  • Conduct community outreach, identifying individuals and families needing services, and support their connection to community services;
  • Manage and maintain case files and program statistics in a confidential and professional manner; track data / statistics; prepare and submit reports;
  • Enter client information in the database on a timely manner;
  • Prepare and write high quality case management reports and other reports required by the Project;
  • Assist in other wrap around initiatives of ACSA (I.e. food security initiatives; life skills activities)

Qualifications/Skills Required:

  • Post-secondary education in Social Work or Community/Social Services;
  • At least 2 years experience working with women, newcomers, immigrants and refugees;
  • Knowledge of systemic reasons for homelessness and sensitivity to people of different socio-economic backgrounds;
  • Demonstrated skills in administration, conflict resolution, crisis intervention, goal setting and informal counseling required;
  • Strong written and oral English communication skills;
  • Strong computer skills and use of database;
  • Must have the ability to work as part of a team as well as in unsupervised situations;
  • High level case management and report writing skills;
  • Excellent internal and external customer service focus; 
  • Extensive experience in cross-cultural counseling;
  • Demonstrated ability to work effectively in a fast paced environment;
  • Ability to work both independently and as part of a team with minimal supervision;
  • Ability to work flexible hours, evening and occasional weekend work
  • Ability to provide wrap around support such as food delivery, etc. if needed;
  • Driver’s license G2/G and access to a car is an asset;
  • Ability to speak another language is a strong asset;
  • Indigenous, BIPOC applicants are encouraged to apply
  • Immediately available to start by October 15th.


Please apply by email (cover letter & resume in one attachment) to:


Attention: Jamillah T. Mananghaya-Poernama, Senior Manager


Please quote :  Settlement Counselor  


No phone calls please.


ACSA is an equal opportunity employer and welcomes applicants from all communities inclusive of race, culture, religion, gender, sexual orientation and with differing abilities.

We thank all applicants for their interest in the position. However, only shortlisted applicants will be contacted for an interview. 

If you are contacted by ACSA regarding a job opportunity and need accommodation throughout a hiring process, please contact Yelena Galochkina, HR Generalist at This address is for accommodation inquiries ONLY. Job applications sent to it will not be considered.


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