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COMMUNITY SERVICES | Working with Scarborough residents to build strong and healthy communities

Housing Help Worker – Landlord Focus

Job Type: 
Full Time
Application Deadline: 
Friday 31 July 2020

Job Title: Housing Help Worker – Landlord Focus


Contract full time position (35 hours per week)


Contract Start date: August 4, 2020; Contract End date: March 31, 2021


Reports to: Supervisor, Homeless Services and Housing Access


DEADLINE TO APPLY: July 31, 2020




ACSA is a nonprofit, multi service agency addressing needs and empowering children, youth, newcomers, homeless, and otherwise underserved communities.  Our core programs include housing and outreach programs, food security programs, newcomer services, youth outreach and therapy programs, child and family programs, early years’ programs, computer access programs, and community engagement.


Summary of Job Functions


The Housing Help Worker – Landlord Focus is a mobile position that supports newcomers, families and individuals who are homeless or at risk of homelessness through housing assessment, goal planning and linkages to community services.  The HHWLF operates within a Housing First framework to strengthen tenancies through education and support of both landlords and tenants, providing eviction prevention and housing stabilization case management.


Duties include:

  • Conduct housing assessments at various ACSA locations; with client-centred approach, create and support housing plans and client housing goals.
  • Counsel clients on current housing opportunities and challenges, supporting clients to search for and secure housing or rehousing where appropriate; advise on rights and responsibilities in tenancies
  • Promote, complete and update social housing applications at ACSA locations
  • Maintain a caseload of housing clients for housing stabilization; Provide discharge planning
  • Provide mediation and advocacy with landlords of clients; support ACSA Housing First programs with expertise in mediation and advocacy
  • Recruit, train and supervise program volunteers, as needed
  • Deliver Tenant Rights and Responsibilities workshops with Housing Work-SPP Focus
  • Research housing opportunities and create weekly housing listings for distribution, as required.
  • Develop and maintain lists of co-ops, apartment buildings and landlord contacts, as well as up-to-date landlord packages
  • Maintain records, compile statistics and complete program reports as required by ACSA and its funding bodies.
  • Have the ability to work remotely with access to internet and a work space for providing virtual services.


Working Conditions

The HHWLF is a mobile position that requires travel between ACSA sites in Scarborough, as determined in conjunction with other Housing Help positions.   It also requires work on location at the position’s main office at 4155 Sheppard Avenue East, and may require work from the candidate’s home.



  • College diploma or degree in human services, or equivalent of education and experience
  • Experience providing housing supports to marginalized communities
  • Strong understanding of market rent and subsidized housing systems and policies
  • Familiarity with The Residential Tenancies Act and The Housing Services Act, as well as the Human Rights Code
  • Understanding of, and sensitivity to, the issues and challenges faced by homeless and marginally housed people, newcomers, racialized communities, and people who have experienced violence and/or systemic oppression
  • Knowledge of available community resources: health, mental health, homelessness, housing, substance us
  • Commitment to working from a harm reduction and housing-first perspective.
  • Strong written and oral communications skills
  • Competency in Microsoft Office programs: Word, Outlook, Excel
  • Conflict Prevention and Intervention, First Aid and CPR
  • Valid Police Records Check
  • Fluency in a second language is an asset



Please apply via email (cover letter & resume in one attachment) to:

Attention: Sara Clenyg-Jones


(Please quote Housing Worker – Landlord Focus in the subject line of email)


No phone calls please.


ACSA is an equal opportunity employer and welcomes applicants from all communities inclusive of race, culture, religion, gender, sexual orientation and with differing abilities.

We thank all applicants for their interest in the position. However, only shortlisted applicants will be contacted for an interview. 

If you are contacted by ACSA regarding a job opportunity and need accommodation throughout a hiring process, please contact Yelena Galochkina, HR Generalist at This address is for accommodation inquiries ONLY. General applications sent to it will not be considered.


Community voices

"My experience in both Silver Spring Park Reading Circle and Beyond Academics has taught me that to create social change and empower these children I need to be more proactive in the solution"
Lamyaa Hassan, Dorset Park, July 2015

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