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COMMUNITY SERVICES | Working with Scarborough residents to build strong and healthy communities

Homeless and Outreach Services Department Supervisor

Job Type: 
Full Time
Application Deadline: 
Tuesday 4 June 2019

Job Title: Homeless and Outreach Services Department Supervisor

 Contract Full-time position (35 hours per week)

Contract Start date: ASAP Contract End date: March 31, 2020

Reports to: Manager of Homeless and Outreach Services Department


DEADLINE TO APPLY: June 5th, 2019



ACSA is a non-profit, multi service agency in Scarborough addressing needs and empowering children, youth, newcomers, homeless, and otherwise underserved communities.  Our core programs include housing and outreach programs, food security programs, newcomer services, youth outreach and therapy programs, child and family programs, early years’ programs, computer access programs, and community engagement.


Summary of Job Functions

The HOS Program Supervisor will be responsible for the development, operation, maintenance and evaluation of a group of programs serving homeless and marginally housed individuals and families. The role includes supervision of program staff, accountability for resources, statistical and narrative reports, integration with other programs and departments, as well as working closely with programs and services of the Homeless and Outreach Services Department


  • Schedule, supervise and evaluate program staff, relief staff, students and volunteers
  • Plan, convene and facilitate team and individual supervision meetings
  • Ensure continuous learning on sector issues of poverty for self and staff; provide relevant training and professional development opportunities for staff
  • Foster a positive inclusive and responsive team environment
  • Ensure all funding processes, targets, standards and requirements of funding bodies are met
  • Meet reporting timelines and requirements of funding bodies and the organization
  • Collect and manage data in multiple data collection systems for program areas
  • Respond to emergency and crisis situations, ensuring appropriate conflict resolution, support, debriefing and follow-up
  • Develop, monitor and supervise program protocols, procedures, and appropriate record-keeping for programs
  • Support the overall operation of the Homeless and Outreach Services Department, providing direct service when needed
  • Manage programs’ resources and create accountability structures; maintain accurate financial records; approve expenses
  • Participate in, and advocate through related sector networks, forums and coalitions
  • Liaise with funding bodies; attend meetings and trainings as required
  • Work collaboratively with peers and HOS manager to enhance programs, maximize resources and identify trends and opportunities
  • Represent ACSA at external committees, forums, and organizational events
  • Ensure the mission and values of the organization, and the principles of practice of the HOS Dept. are upheld in day-to-day program work
  • Develop participatory processes, forums and events to encourage engagement of marginalized users of services.
  • Participate in Supervisor/Management team meetings
  • Ensure adherence to safe work practices as legislated under the Ontario Occupational Health and Safety Act
  • Provide back-up support to HOS Manager and other Program Supervisor
  • Provide on-call support to staff on shift when off-site or during week-end program hours
  • Other duties as required.




  • Diploma/Degree in Social Services/Health and/or a minimum of four years related experience, or equivalent
  • Proven supervisory experience in a similar setting
  • Experience serving people who are homeless, under-housed and socially isolated
  • Excellent knowledge of issues related to service population such as: mental illness, addictions, suicide assessment, harm reduction, housing and evictions, criminal justice system, income support system, acquired brain injuries, trauma, etc; training and certifications in the same areas will be assets
  • Sound counselling, service-planning and case management skills
  • Excellent knowledge of Toronto resources for homelessness, health, mental health and substance abuse; knowledge of Scarborough resources an asset
  • Excellent knowledge and skills in social service documentation and case filing and knowledge of relevant legislation and best practices
  • Knowledge of food services; Safe Food Handlers certification an asset
  • Excellent oral and written communication skills
  • Excellent crisis management and conflict resolution skills
  • Excellent judgment and problem-solving skills
  • Excellent interpersonal, communication and organizational skills
  • Ability to work effectively and professionally under pressure
  • Strong skills in Microsoft Word, Outlook and Excel; demonstration may be requested
  • Commitment to eliminating barriers faced by people living in poverty, racialized people, LGBTQ2S, people with disabilities, Aboriginal (First Nations, Inuit and Métis).


Please apply via email (cover letter & resume in one attachment) to:

Attention: Yelena Galochkina, HR Generalist


(Please quote Supervisor, HOS in the subject line of email)


No phone calls please.


ACSA is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our staff including, but not limited to, women, visible minorities, Aboriginal peoples, persons with disabilities, and/or persons of any sexual orientation, gender identity, and gender expression.

We thank all applicants for their interest in the position. However, only shortlisted applicants will be contacted for an interview. 


If you are contacted by ACSA regarding a job opportunity and need accommodation throughout a hiring process, please contact Yelena Galochkina, HR Generalist at This address is for accommodation inquiries ONLY. General applications sent to it will not be considered.


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