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COMMUNITY SERVICES | Working with Scarborough residents to build strong and healthy communities

Home for Good Case Manager High Support - Seniors Focus

Job Type: 
Full Time
Application Deadline: 
Friday 26 March 2021

Job Title: Home for Good Case Manager

High Support - Seniors Focus

Contract Full-time (35 hours per week)

Contract Start date: Immediately - Contract End date: March 31, 2022

With possibility of extension

Reports to: Manager, Homelessness Prevention Services




ACSA is a nonprofit, multi service agency, addressing needs and empowering children, youth, newcomers, homeless, and otherwise underserved communities.  Our core programs include housing and outreach programs, food security programs, newcomer services, youth outreach and therapy programs, child and family programs, early years’ programs, computer access programs, and community engagement.


Summary of Job Function

The H4G Case Manager will provide intensive case management support to 10 seniors (55+) with a history of chronic homelessness, in partnership with the housing provider.  Activities including connection with appropriate services, housing stabilization, eviction prevention and rehousing as necessary. The Case Manager will work within a housing-first, client-centred, and harm reduction framework, to support clients with complex needs to maintain housing and to be linked with other support services, as determined by each individual client.  The Case Manager will provide liaison between the housing provider and ACSA, working together to achieve the common goals of the project.


Duties include:

  • Provide case management supports to clients using a strengths-based framework with clients to develop service planning and linkages, goal setting, and supports to stabilize and sustain tenancies.

• Build and maintain responsive relationships with partner housing provider to create positive tenancies, troubleshoot and support the resolution of tenancy issues, mediating when required.

• Receive and follow up on referrals according to City of Toronto Coordinated Access and ACSA processes; follow all Home for Good Project requirements; initiate Case Transfer meetings.

• Provide individualized and flexible case management services, through a housing-first approach.

• Assist clients to identify and achieve goals in relation to housing, income supports, substance use, physical and mental health, food security and other service needs as defined by each client.

• Assist clients towards integrating into the community, and empowering their use of resources and services to maximize their independence and potential.

• Provide informed, managed referrals to other services including Rent Bank and legal services, Toronto Employment and Social Services offices, and other agencies.

• Provide harm reduction counselling to identify strategies that reduce negative impacts of substance use on tenancies.

• Accompany clients to appointments, including medical and Landlord and Tenant Board hearings as required.

• Work with clients to complete community mapping, crisis plans, discharge planning.

• Facilitate workshops and information sessions for clients on housing topics including tenants’ rights and responsibilities.

• Complete service linkages and referrals to ACSA’s income tax clinic, medical clinics, Drop-Ins, food bank, along with other service providers within case management team, ensuring easier access points to services.

• Maintain accurate case management records and complete statistical and qualitative reporting as required by funding body, partner and ACSA.

• Support the operation of the Homeless and Outreach Services Department as required, including Street Outreach, Food Bank, Drop-in and other services.




• A college diploma or a degree in human services, or equivalent.

• Two years’ experience providing intensive case management services to clients with complex needs of people who have been homeless

• Demonstrable understanding of housing, health, trauma, premature ageing, substance use, financial, legal, and other issues that impact clients’ lives.

• Strong understanding of market rent and subsidized housing systems and policies, keeping up-to-date on emerging trends and changes; knowledge of the RTA.

• Demonstrable understanding and commitment to harm reduction framework and housing-first approach.

• Ability to work independently and as a member of a team, and to manage time well.

• Ability to manage issues tactfully, and relationships with professionalism, and resolve conflicts.

• Experience with maintaining statistics, writing program reports and developing and implementing evaluation tools.

• Strong written and oral communication skills.

• Crisis Intervention, First Aid and CPR certification.

• Competency in Microsoft Word, Outlook and Excel, as well as data reporting programs.

• Knowledge of community resources for homelessness, health, mental health and substance abuse.

• Demonstrated engagement skills with a variety of stakeholders including residents, service providers, etc.

• Strong organizational and time management skills.

• Strong crisis management skills.

• Experience working with partners and diverse communities

• Ability to work independently and part of a team.

• Strong writing and communication skills.

• Experience providing supports to homeless seniors is an asset

• Fluency in a second language is an asset

• Valid driver’s license, clear driving abstract and a vehicle


Working Conditions

The Home for Good Case Manager – Seniors Focus is located at a workspace in a seniors’ housing provider’s building and at various locations in the community, meeting with clients in their units and in the clients’ building, public places and offices. The Case Manager also works from an office at 4155 Sheppard Avenue East and attends meetings and appointments anywhere in the City of Toronto as required.


Please apply via email (cover letter & resume in one attachment) to:

Attention: Tina Ismail


(Please quote Home for Good High Supports Case Manager – Seniors Focus in the subject line of email)


No phone calls please.


ACSA is an equal opportunity employer and welcomes applicants from all communities inclusive of race, culture, religion, gender, sexual orientation and with differing abilities.

We thank all applicants for their interest in the position. However, only shortlisted applicants will be contacted for an interview. 

If you are contacted by ACSA regarding a job opportunity and need accommodation throughout a hiring process, please contact Yelena Galochkina, HR Generalist at This address is for accommodation inquiries ONLY. General applications sent to it will not be considered.



Community voices

"My experience in both Silver Spring Park Reading Circle and Beyond Academics has taught me that to create social change and empower these children I need to be more proactive in the solution"
Lamyaa Hassan, Dorset Park, July 2015

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