COMMUNITY SERVICES | Working with Scarborough residents to build strong and healthy communities

Financial Empowerment and Problem Solving (FEPS) Worker

Job Type: 
Full Time
Application Deadline: 
Friday 19 August 2022

Job Title:  Financial Empowerment and Problem Solving (FEPS) Worker

Full Time contract to April 30, 2023 (possibility of extension)

Reports to: Director, Finance

Application Deadline: August 19th, 2022

(interviewing / hiring will commence immediately to start Sept. 1/22)



ACSA is a non-profit, multi service agency addressing needs and empowering children, youth, newcomers, homeless, and otherwise underserved communities.  Our core programs include housing and outreach programs, food security programs, newcomer services, youth programs, child and family programs, early years’ programs, and community engagement.


Summary of Job

The FEPS Worker will be responsible for supporting the Financial Empowerment and Problem-Solving (FEPS) program through one-on-one client counseling, tax clinics and workshop facilitation. They will work closely with departmental staff, agency partners, volunteers, and clients, within a team-oriented approach.


The Financial Empowerment and Problem-Solving (FEPS) program is a collaborative project in partnership with Prosper Canada and eight other agencies across Ontario. The FEPS workers, working with additional partners in various locations, provide a range of financial information and problem solving to individuals and public education to diverse low-income community members in the North-East area of Toronto. The FEPS program is looking for a progressive, self-starter and team player who can navigate the complex, real life financial issues that people living on a low income face and work comfortably in various situations.


Key Responsibilities:

  • Provide one-on-one information and support to diverse people living on a low income regarding their financial matters.
  • Recognize and analyse clients financial issues and assist them to solve their problems while helping them gain control of their financial lives
  • Follow up with them and confirm that their problem has been resolved and provide further assistance as necessary
  • Assist with the organization of the annual income tax clinics at three different locations. This involves the recruitment, co-ordination and supervision of a substantial number of volunteers. These clinics provide one-on-one appointments to complete tax returns for people living on a low income, ensuring that clients understand their government entitlements and benefits. Typically, we prepare and file thousands of income tax returns in these clinics.
  • Conduct outreach to diverse low-income communities in North-East Toronto.
  • Develop and maintain up-to-date detailed knowledge of financial issues and financial access services affecting people living on a low income, including benefits programs available from all levels of government.
  • Design, customize and deliver workshops on financial matters including banking, credit, and budgeting
  • Develop and deliver public education on financial access issues. This includes developing materials, public speaking, and media contacts.
  • Promote FEPS program within Scarborough
  • Maintain program statistics in FEPS and ACSA databases
  • Document and analyze issues arising from the community served and participate in the development of recommended solutions
  • Advocate on behalf of marginalized community members or groups.
  • Maintain records, collect data and compile various statistics and records and contribute to the production of various reports, grant proposals and funding applications as required.
  • Work with the volunteer coordinator at the agency to ensure project is supported.
  • Work closely with partner agencies to ensure success of the program.
  • Participate in the FEPS team and broader Agincourt Community Services Association activities as required.
  • Support students and volunteers as required.



  • Post-Secondary education in Social Services and/or Accounting and two years of relevant experience or equivalent combination of education and experience.
  • Demonstrable knowledge of financial matters affecting people living on a low income, including significant knowledge in at least one of the following areas: federal and provincial income security programs and policies; the Canadian tax system; access to financial services; assets and savings vehicles.
  • Completion of tax preparation training (e.g. H&R Block, Softron, etc.) or previous CVITP tax clinic volunteer experience.
  • Willingness to be trained and remain current in detailed financial matters and benefits programs.
  • Experience and capacity in and commitment to community development and public education in order to build the capacity of diverse individuals and communities, as well as to contribute to overall public policy development.
  • Strong experience and comfort in working with diverse low-income communities, including people with disabilities and mental health issues.
  • Demonstrated strong problem-solving skills, initiative and ability to be flexible.
  • Experience in providing one-on-one supports (assessment, problem-solving, solid judgment and clear understanding of the importance of confidentiality).
  • Able to work well in a team.
  • Strong ability to collaborate and work in partnership with other organizations.
  • Excellent verbal and written English communication skills. Ability to serve clients in Mandarin and/or Cantonese preferred.
  • Strong skills in using Microsoft Office tools
  • Strong skills in data collection. Experience in program evaluation is an asset.
  • Able to work some evenings and weekends.
  • Able to travel within the north east area of Toronto. Valid G class driver’s license and access to a vehicle an asset.


Please apply by email (cover letter & resume in one attachment) to: - Please quote FEPS Worker in the subject line

No phone calls please.


ACSA is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our staff including, but not limited to, women, visible minorities, Aboriginal peoples, persons with disabilities, and/or persons of any sexual orientation, gender identity, and gender expression.


We thank all applicants for their interest in the position. However, only shortlisted applicants will be contacted for an interview.


If you are contacted by ACSA regarding a job opportunity and need accommodation throughout a hiring process, please contact Yelena Galochkina, HR Generalist at This address is for accommodation inquiries ONLY. Job applications sent to it will not be considered.


Community voices

"I knew from day 1 that they really strive to make people's lives better. They helped me get back on track and better my life tremendously."
R.MacLean, July 2022

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