Donate Now

FacebookTwitterLinked In

COMMUNITY SERVICES | Working with Scarborough residents to build strong and healthy communities

Eviction Prevention (EPIC) Case Manager

Job Type: 
Full Time
Application Deadline: 
Monday 13 May 2019

Job Title:  Eviction Prevention (EPIC) Case Manager

(Contract end date March 31, 2020)

28 hrs/week, occasional evenings and weekends

Benefits after 6 mth probation

Reports to: Manager of Homeless and Outreach Services

Application Deadline: March 27th , 2019



ACSA is a nonprofit, multi-service agency at the heart of Agincourt, addressing needs and empowering children, youth, newcomers, homeless, and otherwise underserved communities.  Our core programs include housing and outreach programs, food security programs, newcomer services, youth outreach and therapy programs, child and family programs, Early Years’ programs, computer access programs, and community engagement.


Position Summary

The Evictions Prevention Case Worker will provide intensive intervention services for people who are at imminent risk of eviction.  The worker will support newcomers, families and individuals that are in a process of eviction and who have been referred by the City of Toronto, to retain their tenancy, or relocate and help mitigate the effects of an unsustainable tenancy.  The Case worker will work within a housing-first, client-centred, and harm reduction approach within a team.  The Case Worker will assist the tenant to create plans that will help prevent future eviction and homelessness through housing assessment, stabilization, goal planning, and linkages to community services. 


Working Conditions

The EPIC Case Worker will be based at ACSA main site but will be mobile within the community of Scarborough. 



  • Receive and follow up on referrals according to City of Toronto Evictions Prevention  (EPIC) process;
  • Follow all EPIC requirements, including 48-hour response time, or as directed by the City of Toronto EPIC Leadership Team;
  • Attend and participate in joint meetings of EPIC teams and City of Toronto EPIC Leadership Team;
  • Develop and manage a caseload of clients for eviction prevention, and housing stabilization for less than three months, with a total annual client caseload of 24;
  • Work with clients to identify eviction status, analyze issues, and develop plans for prevention of imminent eviction; mediate with housing providers to stabilize current housing;
  • Assess clients’ immediate and ongoing needs for program-related supports: follow-up case management services, trusteeship, housing allowance
  • Accompany clients to Landlord and Tenant Board hearings to provide support and advocacy where required;
  • Provide mediation and advocacy with housing providers as necessary and assist clients to secure new housing when necessary;
  • Actively engage clients in discharge planning process;
  • Assist clients to understand their rights and responsibilities as tenants
  • Liaise with landlord recruiter to determine market-rent housing options and match clients with appropriate units when rehousing is necessary;
  • Participate in the development and delivery of program evaluation activities including the administration of surveys and focus groups;
  • Attend ACSA  and network meetings as required;
  • Compile statistical records. Prepare reports as required by funders and planning and evaluation initiatives for the program;
  • Perform the responsibilities of the position within the legislative and regulatory standards set out in the applicable Acts. Performs the responsibilities of the position consistent with the policies of ACSA;
  • Protect own health and health of others by adopting safe work practices, reporting unsafe conditions immediately. Follows all guidelines for employees and employers as legislated under the Ontario Occupational Health and Safety Act.



  • A college diploma or a degree in Human Services (Social Work, Social Services Work), or equivalent
  • Minimum of two years’ experience providing housing support services to families, newcomers and individuals that are homeless or at risk of homelessness
  • Valid G driver’s license with clear driver’s abstract and a vehicle
  • Very strong analytical and problem-solving skills
  • Competence and comfort with performing calculations
  • Demonstrable knowledge of evictions forms and legal processes
  • Demonstrable knowledge and experience of eviction prevention, housing access, housing stabilization and case management as applied to housing
  • Sound knowledge of the Residential Tenancies Act, ODSP and OW processes
  • Strong understanding of market rent and subsidized housing systems and policies, keeping up-to-date on emerging trends and changes
  • Understanding of, and commitment to a housing-first approach
  • Experience working with communities that are dealing with issues related to violence, poverty, social isolation and exclusion
  • Ability to work independently and closely within a team of two, and to manage time well
  • Ability to manage issues tactfully and relationships with professionalism, and resolve conflicts
  • Strong written and oral communication skills
  • Experience with maintaining statistics, writing program reports and developing and implementing evaluation tools
  • Crisis Intervention, First Aid and CPR certification
  • Competency in Microsoft Word, Outlook, Excel, and Power Point
  • Strong organizational, and time management and team-oriented skills
  • Fluency in a second language is an asset (e.g. French, Mandarin, Arabic, and Tamil)
  • Knowledge of SMIS is an asset
  • Valid Police Records Check.



To Apply:

Email cover letter & resume as one attachment and quote

EPIC Case Worker in the subject line to


No phone calls please.


ACSA is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our staff including, but not limited to, women, visible minorities, Aboriginal peoples, persons with disabilities, and/or persons of any sexual orientation, gender identity, and gender expression.

We thank all applicants for their interest in the position. However, only shortlisted applicants will be contacted for an interview. 

If you are contacted by ACSA regarding a job opportunity and need accommodation throughout a hiring process, please contact Yelena Galochkina, HR Generalist at This address is for accommodation inquiries ONLY. Job applications sent to it will not be considered.


Community voices

"We are a group of residents who care about our neighbourhood. We work together to make our community a better and safer neighbourhood."
Community Safety Ambassador, July 2015

United Way Member Agency

United Way