COMMUNITY SERVICES | Working with Scarborough residents to build strong and healthy communities

Drop-In/Outreach Relief Worker

Job Type: 
Casual Contract
Pay Rate: 
$20.00 per hour
Application Deadline: 
Thursday 1 September 2022
This opportunity is ongoing




Drop-in and Street Outreach Relief Workers

Casual Contract

Pay Rate: $20 per hour


ACSA is a nonprofit, multi service agency at the heart of Agincourt addressing needs and empowering children, youth, newcomers, homeless, and otherwise underserved communities. 


The Street Outreach project is a van based outreach program that connects with individuals who are experiencing street homelessness in Scarborough and North York to secure housing and make appropriate referrals as required.


The Drop-in Centre program operates at two locations - ACSA Scarborough Drop-In North (4155 Sheppard Ave E) and ACSA Scarborough Drop-In South (202 Markham Rd) - five days a week including weekend providing hot lunches, basic needs, support and referrals. 



  • Provide support and informal counselling
  • Provide referrals and information
  • Facilitate drop-in programs and food services
  • Maintain a clean and safe program space
  • Provide conflict prevention and resolution supports
  • Provide direction and support to drop-in volunteers
  • Distribute Harm Reduction supplies and education materials
  • In the Outreach van, actively locate, and then engage individuals living outdoors,
  • Assist homeless clients to secure housing and other supportive services (housing searches identification, social assistance, etc)
  • Work collaboratively with all ACSA staff and other social service agencies to provide an holistic approach to client needs
  • Ensure accurate daily documentation in logs and data tools
  • Other related duties as required.



  • Experience working with people who are homeless, and marginalized individuals
  • Excellent crisis management skills
  • Excellent interpersonal and organizational skills
  • Sound judgment and problem-solving skills
  • Ability to work effectively and professionally under pressure
  • Experience engaging clients, providing support, referrals and ongoing support
  • Experience working with individuals from diverse backgrounds
  • Ability to work weekdays, weekends and statutory holidays
  • Strong skills in Microsoft Word, Outlook and Excel
  • Valid Ontario G-class driver’s license and clean drivers abstract
  • Toronto Drop-in Network Foundation Series Certificate is considered an asset
  • A second language is considered an asset
  •  Willingness and ability to be put on registration for agency vehicle and drive vehicle during shifts
  • CPI, First Aid and CPR certification
  • Valid Police Records Check.



Please apply via email (cover letter & resume in one attachment) to:


(Please quote Relief Worker in the subject line of email)


No phone calls please.


ACSA is an equal opportunity employer and welcomes applicants from all communities inclusive of race, culture, religion, gender, sexual orientation and with differing abilities.

We thank all applicants for their interest in the position. However, only shortlisted applicants will be contacted for an interview. 

If you need accommodation throughout a hiring process, please contact Yelena Galochkina, HR Generalist at This address is for accommodation inquiries ONLY. General applications sent to it will not be considered.


























Community voices

"I knew from day 1 that they really strive to make people's lives better. They helped me get back on track and better my life tremendously."
R.MacLean, July 2022

An Anchor Agency of