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COMMUNITY SERVICES | Working with Scarborough residents to build strong and healthy communities

ACSA North Drop-In Operations Worker

Job Type: 
Full Time
Application Deadline: 
Friday 26 February 2021

Job Title: ACSA North Drop-In Operations Worker

Full-time contract position (35 hours per week)

Contract Start date: March 15, 2021; Contract End date: March 31, 2022

Reports to: Manager, Homeless Services and Housing Access

Full benefits after 6 months probation

DEADLINE TO APPLY: February 26, 2021



ACSA is a nonprofit, multi-service agency addressing needs and empowering homeless, children, youth, newcomers, and otherwise underserved communities.  Our core programs include homeless services, housing and outreach programs, food security, newcomer services, youth services, child and family programs, computer access, and community engagement.


ACSA is currently seeking a Drop-in Operations Worker for the ACSA Scarborough Drop-in North. The Drop-in Operations Worker will be responsible for the operation of a drop-in located at 4155 Sheppard Avenue East.  Serving people who are homeless or marginally housed, the drop-in will provide basic needs services, housing help and programs that help low-income people meet their needs and develop strategies to meet their goals. 


Summary of Job Functions

The Drop-In Operations Worker is responsible for the operation and program development of a Drop-in serving the diverse community of homeless and marginalized people.  The worker develops and maintains strong relationships with participants, agencies, faith groups, volunteers and other stakeholders in the community.  The worker advocates individually and systemically on poverty issues and works from an anti-oppression and anti-racism perspective.


Duties include:

  • Maintain a safe, welcoming community space and clean environment in all areas of the drop-in
  • Support meal service and volunteers; prepare food, serve and clean-up as necessary; ensure appropriate waste management processes are followed
  • Support the well-being of Drop-in participants through informal counselling, providing meaningful referrals and access to supports, including mental health or physician services,  foot nurse, ID clinic, Rent Bank and other programs and services both internal and external
  • Support conflict prevention and resolution processes. Initiate appropriate interventions for contraventions of Drop-In Code of Conduct (in conjunction with Supervisor), and ensure these are adhered to by clients.
  • Communicate program, department, agency and sector information to Drop-in participants on an ad hoc basis
  • Complete a range of administrative duties including daily database reports, log and case notes, incident reports, monthly program brochure, tracking personal care supplies, and other statistical reports as required
  • Keep up-to-date on issues faced by homeless and marginally housed people;  maintain individual membership of Toronto Drop-in Network, and monitor TDIN website
  • Maintain and circulate an up-to-date program brochure
  • Work collaboratively with all programs of Homeless and Outreach Services department
  • Coordinate and supervise volunteers, students and groups assisting the program (e.g. Operation Springboard, church groups.)
  • Liaise with various donors for food supplies, e.g. Daily Bread and Second Harvest
  • Ensure all supplies used by the drop-in program (including cleaning supplies, bathroom supplies, toiletries and other items) are monitored, and procured
  • Organize, store, and track inventory of drop-in supplies including clothing, personal care items; ensure that program supplies are obtained for social and recreational programs
  • Receive food deliveries, store and dispose appropriately; shop for needed food items
  • Liaise with outside agencies to promote Drop-In and arrange for service linkages
  • Manage and be accountable for transportation tokens (including intake, storage, and distribution and reporting).
  • Represent ACSA on external committees and networks as needed, including Toronto Drop-In Network
  • Facilitate the implementation of a range of program evaluation tools/strategies to monitor service effectiveness and impact.
  • Maintain a professional work atmosphere with a commitment towards a teamwork approach
  • Perform the responsibilities of the position within the legislative and regulatory standards set out in the applicable Acts. Performs the responsibilities of the position consistent with the policies of ACSA
  • Actively participate in regular supervision sessions, team meetings and peer support activities.  Attend organizational meetings as required.
  • Identify and attend training sessions related to this position
  • Submit reports as required
  • Other duties as assigned



  • Diploma/Degree in Social Services/Health and/or a minimum of two years related experience
  • Thorough understanding of issues of homelessness, housing, mental health and addictions
  • Excellent interpersonal and organizational skills, sound counselling skills, strong boundaries, and ability to form relationships with marginalized individuals
  • Strong relationship-building skills and experience with partnering agencies, faith groups, vendors, and other stakeholders
  • Experience with maintaining and developing systems for services
  • Sound judgment and good problem-solving skills
  • Crisis Intervention, First Aid and CPR certification
  • Food preparation experience desirable
  • Safe Food Handling certification an asset
  • Competency in Microsoft Word, Outlook and Excel
  • Clear and concise writing skills; able to write in both formal and accessible language
  • Understanding of housing needs of, and barriers faced by homeless people
  • Knowledge of community resources for homelessness, health, mental health and substance abuse
  • Ability to work effectively and professionally when under pressure





Working Conditions


The worker’s base is the agency head office at 4155 Sheppard Avenue East.   The worker may occasionally travel to locations in Scarborough and throughout the City of Toronto. The Drop-in Operations Worker works in office, kitchen, exterior locations and program spaces.


Please apply via email (cover letter & resume in one attachment) to:

Attention: Jenifer Kissoore


(Please quote ACSA North Drop-in Operations Worker -  in the subject line of email)


No phone calls please.


ACSA is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our staff including, but not limited to, women, visible minorities, Aboriginal peoples, persons with disabilities, and/or persons of any sexual orientation, gender identity, and gender expression.

We thank all applicants for their interest in the position. However, only shortlisted applicants will be contacted for an interview. 

If you are contacted by ACSA regarding a job opportunity and need accommodation throughout a hiring process, please contact Yelena Galochkina, HR Generalist at This address is for accommodation inquiries ONLY. Job applications sent to it will not be considered.





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