Newcomers' Centre - Settlement Counseling

Needs assessment:
Our Settlement Counsellors assess newcomers’ needs, strengths, challenges and resources available within their own system. Newcomers are assisted in goal-setting, establishing priorities and developing realistic action plans to facilitate their settlement and integration process

Information & orientation:
Guidance and information are provided to newcomers to cope with everyday needs including housing, banking, shopping, transportation, access to social and health services, and their rights and obligations in Canada.

Solution-focused counseling:
We assist newcomers in problem-solving process by helping them to define their problems and identify the resources that are available to them. This support focuses on the strengths of the newcomers to overcome their challenges.

Referrals to community services:
We provide relevant links to various resources in the community to address newcomers’ immediate settlement needs, such as employment, health care, legal services, housing, education, recreation and immigration issues.

Interpretation and translation:
We provide oral interpretation to facilitate interaction between newcomer and the community in daily life situations. Written translation is provided to help newcomers access services and translate documents limited to employment and education through the assistance of volunteers.